--- title: "Hotel Maintenance Software: Room Repairs to Engineering — FixAhead" description: "Hotel maintenance software for room repairs: housekeeping and the front desk report by QR code, guest issues go High Priority, and each room keeps its history." --- # Hotel maintenance software for rooms back on sale Housekeeping reports from the room by QR code. Turn guest issues into High Priority work orders for your engineer on Android. [Start free](https://app.fixahead.com/signup) - Free plan, no card. ![Room 308's wet bathroom floor, and its work order, Stop Room 308 shower leak, High and Assigned, with Neil.](/_astro/fixahead-hospitality-room-repair-opening-1134.vTBToypi.webp) *A guest-room repair, with its room and priority* ## Match the work to today's vacant rooms Filter open work orders by room, take the desk's vacant list, and assign what fits the day, each repair with its priority. [Who creates work orders when operators call maintenance](/blog/who-creates-work-orders-when-operators-call-maintenance/) ![Room 308, the location filter ticked on it, and the work orders list down to Stop Room 308 shower leak, High, with Neil.](/_astro/fixahead-hospitality-room-filter-feature-506.YyTFu9cG.webp) *Work orders filtered by room* ## Give housekeeping and the desk a direct line A housekeeper or front-desk worker scans the room's QR code and reports with no account or app. When you pay by assets, your whole engineering team gets logins. - ### A photo from the room The issue arrives with its room, description, and photos, ready for review.![Room 308's beds, with Rosa's report over them, Room 308 shower leaking onto the floor, and its photo, beside the same issue in the Assigned column for Room 308.](/_astro/fixahead-hospitality-issue-photo-room-area-554.CDbO_LDT.webp) - ### Guest issues marked High Priority Turn the report into a work order, set its priority, and assign the engineer in the same form.![The issue Room 308 shower leaking onto the floor made a work order, Stop Room 308 shower leak, with High Priority on, High and Assigned to Neil.](/_astro/fixahead-hospitality-high-priority-area-554.O3uQmFR3.webp) - ### The engineer's own queue See assigned work by status on Android, from the plant room to the guest floor.![Neil's work orders on an Android phone, 3 Assigned, with Stop Room 308 shower leak, High, first.](/_astro/fixahead-hospitality-mobile-queue-area-554.CseYCdsI.webp) - ### Work without signal Complete the checklist and photos offline, and sync the record when the connection returns.![The plant room's booster pumps, with their monthly service over them, Completed with no Wi-Fi and both exit checks ticked, then its completion notes, \"Pressure steady on the gauge. Exit route clear, exit sign lit.\", with photographs of the aisle and the lit exit sign.](/_astro/fixahead-hospitality-offline-booster-pump-area-554.Dp2DziQO.webp) ## Keep each room's history and par stock Every repair stays with its room and asset, and the identical parts you keep for rooms have their own stock records. Several hotels fit in one account, each with its own dashboard and parts inventory. - ### Spare PTACs and room parts Track spare PTACs, fridges, showerheads, and flush valves, with a Low Stock alert at each minimum.![A Low Stock Alert for the walk-in freezer door gasket, exit sign LED lamp and guest room shower cartridge, over six spare parts: guest room shower cartridge 3, Low Stock; exit sign LED lamp 3, Low Stock; combi oven heating element 0, Out of Stock; washer drain valve 2, In Stock; walk-in freezer door gasket 1, Low Stock; reception LED downlight 6, In Stock.](/_astro/fixahead-hospitality-parts-inventory-area-554.6wSHAB1u.webp) - ### Parts used on the repair Record what the engineer used on Android, and stock updates when the work order is completed.![The laundry washer's drain valve repair on Android, High, with one washer drain valve recorded, then the parts list with the washer drain valve at 2, In Stock.](/_astro/fixahead-hospitality-mobile-parts-drain-valve-area-554.CCJXmhIb.webp) - ### Evidence for a brand inspection Open the room's work history, with procedures, photos, timestamps, and signed reports.![Replace Room 305 shower cartridge, High and Closed, with its timeline: created by Johnathan at 2:42 pm, in progress at 2:55 pm, completed at 3:40 pm and closed at 3:50 pm.](/_astro/fixahead-hospitality-work-order-timeline-room-305-area-554.DIjV7G3w.webp) - ### Each person's own language Choose English, Arabic, Spanish, French, or German.![The Language list: English, Arabic, Spanish, French, German, over Cedar Grand Hotel's technicians Anthony, Neil and Matt Reynolds with their titles.](/_astro/fixahead-hospitality-language-area-554.C8RQ6wb0.webp) ## How a four-floor hotel would run it Say you're the chief engineer of one four-floor hotel with a rooftop plant, working with an electrician, a plumber, and an HVAC technician. The guest floors, kitchen, laundry, and plant room sit in the location tree, and each morning starts from what housekeeping reported overnight. - **PMs by calendar or hour meter.** The dryer monthly, the lobby AC quarterly with its work order three days ahead, and the washer every 500 hours. - **Two technicians on one job.** Assign a primary technician and a second, and both see the work. - **Talk kept on the work order.** Comments show who said what, and when, in place of the WhatsApp group. - **Breakdowns and what they cost.** Flag a kitchen or laundry breakdown, and see its downtime and cost in Reports. ![Combi Oven OV-01 in the hotel's kitchen, with the Ground Floor's asset tree over it: Plant Room, Laundry Room, Lobby, Reception and Main Kitchen, the kitchen holding the dishwasher, walk-in freezer, combi oven and exhaust hood.](/_astro/fixahead-hospitality-setup-scenario-506.Cdz9sR0i.webp) ## Free maintenance templates Checklists and forms for your trade's equipment, each ready to download and use. - ### Annual maintenance schedule Recurring maintenance for common building equipment, by frequency and month. [Open the template](/templates/annual-maintenance-schedule/) - ### Asset register The equipment and assets a site holds, with each one's location, category, custodian and tags. [Open the template](/templates/asset-register/) - ### Cleaning checklist Routine cleaning of a building's common areas, from each workday to once a year, by area. [Open the template](/templates/cleaning-checklist/) - ### Elevator checklist An owner's checklist for the emergency communication test and the fire-service test, with the records to keep. Local rules govern the rest. [Open the template](/templates/elevator-checklist/) - ### Work order form One work order from request to completion, with time, parts and any charge to the occupant. [Open the template](/templates/work-order-form/)