---
title: "Terms of Service — FixAhead CMMS Software"
description: "FixAhead terms of service. Read the terms governing your use of FixAhead CMMS software and services."
---

# Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") govern your access to and use of FixAhead (the "Service"), operated by MakerStudio Software LLC, a limited liability company registered in the State of Wyoming, United States ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.

## 1. Acceptance of Terms

By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

## 2. Description of Service

FixAhead is a computerized maintenance management system (CMMS) that provides asset tracking, work order management, preventive maintenance scheduling, issue reporting, inventory management, and reporting tools. The Service is available via web application and mobile applications.

## 3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at team@fixahead.com if you suspect unauthorized access.

## 4. Acceptable Use

You agree not to:

- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to any part of the Service
- Interfere with or disrupt the integrity or performance of the Service
- Upload malicious code, viruses, or harmful data
- Reverse engineer, decompile, or disassemble any part of the Service
- Resell, sublicense, or redistribute the Service without written permission

## 5. Data Ownership

You retain all rights to data you submit to the Service ("Your Data"). You grant us a limited license to use Your Data solely to provide and improve the Service. We will not sell, share, or use Your Data for purposes unrelated to the Service.

## 6. Subscription and Payment

Certain features require a paid subscription. Pricing, billing cycles, and plan details are available on our [pricing page](/pricing/). Subscriptions renew automatically unless cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. Add-ons are prorated to your current cycle.

Refunds are governed by our [Refund Policy](/refunds/).

We reserve the right to modify pricing with 30 days' advance notice. Price changes do not apply to the current billing period.

## 7. Free Plan

The free plan is available indefinitely with the limitations described on our pricing page. We reserve the right to modify free plan features with reasonable notice.

## 8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. We are not liable for downtime caused by factors beyond our reasonable control.

## 9. Data Security

We implement industry-standard security measures to protect Your Data. However, no system is completely secure. You are responsible for maintaining the security of your account credentials. Our data handling practices are described in our [Privacy Policy](/privacy/).

## 10. Intellectual Property

The Service, including its design, features, code, documentation, and branding, is owned by MakerStudio Software LLC and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as intended.

## 11. Termination

We may suspend or terminate your account if you violate these Terms or engage in activity that harms the Service or other users. Upon termination, your right to use the Service ceases immediately. You may request export of Your Data within 30 days of termination.

## 12. Limitation of Liability

To the maximum extent permitted by law, MakerStudio Software LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

## 13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

## 14. Indemnification

You agree to indemnify and hold harmless MakerStudio Software LLC from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

## 15. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or notice within the Service. Continued use after changes constitutes acceptance of the updated Terms.

## 16. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Any disputes shall be resolved in the state or federal courts located in the State of Wyoming.

## 17. Contact

Questions about these Terms should be directed to:  
**Operator:** MakerStudio Software LLC, Wyoming, United States  
**Email:** team@fixahead.com  
**Address for correspondence:** 51/1, Justice Ramaswamy Street, Kamaraj Ave 2nd St, Adyar, Chennai 600020, India

## Sources for our templates, calculators, and assessment

### Air compressor checklist

- [Compressed Air & Gas Institute, *Reciprocating Air Compressor Maintenance*](https://www.cagi.org/assets/documents/pdfs/news/ReciprocatingCompressorMaintenance.pdf)
- [US Department of Energy, Federal Energy Management Program, *O&M Best Practices: A Guide to Achieving Operational Efficiency*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [US Occupational Safety and Health Administration, 29 CFR 1910.147, lockout/tagout](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147)
- [US Occupational Safety and Health Administration, 29 CFR 1910.169, air receivers](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.169)

### Annual maintenance schedule

- [US Department of Energy FEMP and PNNL: O&M Best Practices Guide](https://www.energy.gov/sites/prod/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [OSHA and NIOSH: Small Business Safety and Health Handbook](https://www.osha.gov/sites/default/files/publications/small-business.pdf)
- [Chubb: 3 Steps to Plan Your Commercial Roof Inspection](https://chubb.com/us-en/businesses/resources/3-steps-to-plan-your-commercial-roof-inspection.html)
- [USC Foundation for Cross-Connection Control and Hydraulic Research: Recommended Annual Field Testing for Backflow Prevention Assemblies](https://fccchr.usc.edu/_downloads/FRD%20Archives/MEMO.Annual%20Field%20Testing.pdf)

### Boiler checklist

- [National Board of Boiler and Pressure Vessel Inspectors, *Suggested Maintenance Log Program*](https://www.nationalboard.org/PrintPage.aspx?pageID=240)
- [US Department of Energy, Federal Energy Management Program, *O&M Best Practices: A Guide to Achieving Operational Efficiency*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [Arizona Administrative Code R20-5-417, maintenance and operation of boilers](https://www.law.cornell.edu/regulations/arizona/Ariz-Admin-Code-SS-R20-5-417)

### Building maintenance checklist

- [US Occupational Safety and Health Administration, 29 CFR 1910.37, maintaining exit routes](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.37)
- [US Occupational Safety and Health Administration, 29 CFR 1910.157, portable fire extinguishers](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.157)
- [US Occupational Safety and Health Administration, 29 CFR 1910.303, general electrical requirements](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.303)
- [National Fire Protection Association Journal, S. Mahoney, on verifying emergency lighting and exit marking](https://www.nfpa.org/news-blogs-and-articles/nfpa-journal/2020/07/01/nfpa-101-july)
- [National Fire Protection Association, S. Mahoney, *Fire Doors and NFPA 80 FAQs*](https://www.nfpa.org/news-blogs-and-articles/blogs/2025/04/11/fire-doors-faqs)
- [US Environmental Protection Agency, IAQ Tools for Schools, *Ventilation Checklist*](https://www.epa.gov/sites/default/files/2014-08/documents/ventchklst.pdf)
- [US Environmental Protection Agency, IAQ Tools for Schools, *Building and Grounds Maintenance Checklist*](https://www.epa.gov/sites/default/files/2014-08/documents/bldgmaintchklst.pdf)
- [US Department of Energy, Federal Energy Management Program, *O&M Best Practices: A Guide to Achieving Operational Efficiency*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)

### Chiller checklist

- [Trane, *CVHE, CVHF, CVHG Water-Cooled CenTraVac Chillers IOM*](https://www.trane.com/content/dam/Trane/Commercial/global/products-systems/equipment/chillers/water-cooled/centrifugal-liquid/earthwise-ctv-simplex/CVHE-SVX02P-EN_10172019.pdf)
- [US Department of Energy, Federal Energy Management Program, *O&M Best Practices: A Guide to Achieving Operational Efficiency*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [US Environmental Protection Agency, *Fact Sheet: AIM Act Leak Repair Requirements for Appliances Containing HFCs and Certain Substitutes*](https://www.epa.gov/system/files/documents/2026-01/er-r-fact-sheet-leak-repair-2026-01-13_1.pdf)
- [US Occupational Safety and Health Administration, 29 CFR 1910.147, lockout/tagout](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147)

### Cleaning checklist

- [University of South Carolina Facilities-Custodial: Attachment D, Level 2 Cleaning Guidelines](https://sc.edu/purchasing/solicitations/documents/Janitorial%20Services_FPB%20Attachment%20D%20Level%202%20Cleaning%20Guidelines.pdf)
- [CDC: When and How to Clean and Disinfect a Facility](https://www.cdc.gov/hygiene/about/when-and-how-to-clean-and-disinfect-a-facility.html)
- [OSHA and NIOSH: Small Business Safety and Health Handbook](https://www.osha.gov/sites/default/files/publications/small-business.pdf)

### Electrical panel inspection checklist

- [US Occupational Safety and Health Administration, 29 CFR 1910.147, lockout/tagout](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147)
- [US Occupational Safety and Health Administration, 29 CFR 1910.303, general electrical requirements](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.303)
- [US Occupational Safety and Health Administration, 29 CFR 1910.305, wiring methods, components, and equipment](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.305)
- [US Occupational Safety and Health Administration, 29 CFR 1910.334, use of equipment](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.334)
- [Boise State University, Idaho Division of Building Safety form, *Electrical Safety Assessment Checklist*](https://www.boisestate.edu/wp-content/uploads/sites/319/2023/01/Electrical-Safety-Assessment-Checklist-New-Links.pdf)

### Elevator checklist

- [Ohio Administrative Code 4123:1-1-03, elevator maintenance by the employer](https://codes.ohio.gov/ohio-administrative-code/rule-4123:1-1-03)
- [Tennessee Department of Labor and Workforce Development, Elevator Unit, owner notification](https://www.tn.gov/content/dam/tn/workforce/documents/employers/OwnerNotifications.pdf)
- [Washington Labor and Industries, *Electric Elevator Periodic Test Record*, F621-116-000](https://www.lni.wa.gov/forms-publications/F621-116-000.pdf)
- [New Jersey Department of Community Affairs, *Required Elevator Maintenance Checklists and Routine Inspections*](https://www.nj.gov/dca/codes/publications/pdf_elevator/elvr_six_mo_check.pdf)

### Exhaust fan checklist

- [Greenheck, *Downblast Centrifugal Roof Exhaust Models G and GB IOM*](https://content.greenheck.com/public/DAMProd/Original/10001/471558GGB_iom.pdf)
- [US Department of Energy, Federal Energy Management Program, *O&M Best Practices: A Guide to Achieving Operational Efficiency*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [US Environmental Protection Agency, IAQ Tools for Schools, *Ventilation Checklist*](https://www.epa.gov/sites/default/files/2014-08/documents/ventchklst.pdf)
- [US Occupational Safety and Health Administration, 29 CFR 1910.147, lockout/tagout](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147)

### FMEA worksheet

- [Department of the Army: TM 5-698-4, Failure Modes, Effects and Criticality Analyses (FMECA) for C4ISR Facilities](https://www.wbdg.org/FFC/ARMYCOE/COETM/tm_5_698_4.pdf)

### HVAC and air handler checklist

- [Trane, *Precedent Gas/Electric Packaged Rooftop, 3–10 tons: Installation, Operation and Maintenance* (RT-SVX21AD-EN)](https://elibrary.tranetechnologies.com/public/commercial-hvac/Literature/Installation%20Operation%20and%20Maintenance/RT-SVX21AD-EN_06172022.pdf)
- [Trane, *Voyager 3 Packaged Rooftop: Installation, Operation and Maintenance* (RT-SVX089E-EN)](https://elibrary.tranetechnologies.com/public/commercial-hvac/Literature/Installation%20Operation%20and%20Maintenance/RT-SVX089E-EN_04172026.pdf)
- [Trane, *Performance Climate Changer Air Handlers, Model CSAA, Sizes 3–120: Installation, Operation and Maintenance* (CLCH-SVX016D-EN)](https://elibrary.tranetechnologies.com/public/commercial-hvac/Literature/Installation%20Operation%20and%20Maintenance/CLCH-SVX016D-EN_07012026.pdf)
- [Trane, *IntelliCore Split Systems, Cooling Condensers 20–120 Tons: Installation, Operation and Maintenance* (SS-SVX091E-EN)](https://elibrary.tranetechnologies.com/public/commercial-hvac/Literature/Installation%20Operation%20and%20Maintenance/SS-SVX091E-EN_07172026.pdf)
- [U.S. Department of Energy, Federal Energy Management Program, *O&M Best Practices Guide, Release 3.0*, Chapter 9](https://www1.eere.energy.gov/femp/pdfs/OM_9.pdf)
- [ASHRAE, *Indoor Air Quality (IAQ): A Preventive Maintenance Checklist for Facility Operators*](https://www.ashrae.org/file%20library/technical%20resources/ieq%20resources/iaq-preventive-maintenance-checklist.pdf)
- [University of Georgia Facilities Management Division, *Preventive Maintenance Handbook*](https://fmd.uga.edu/wp-content/uploads/FMD_Preventive_Maintenance_Handbook.pdf)
- [Jefferson Lab Fire Protection Department, *Fire Protection Manual*, Chapter 4, Appendix 7: Duct Smoke Detector Testing](https://www.jlab.org/ehs/ehsmanual/Fire/Ch4App7.htm)

### Preventive maintenance checklist

- [US Department of Energy, Federal Energy Management Program, *O&M Best Practices: A Guide to Achieving Operational Efficiency*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [Compressed Air & Gas Institute, *Reciprocating Air Compressor Maintenance*](https://www.cagi.org/assets/documents/pdfs/news/ReciprocatingCompressorMaintenance.pdf)
- [National Board of Boiler and Pressure Vessel Inspectors, *Suggested Maintenance Log Program*](https://www.nationalboard.org/PrintPage.aspx?pageID=240)
- [US Occupational Safety and Health Administration, 29 CFR 1910.147, lockout/tagout](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147)
- [US Occupational Safety and Health Administration, 29 CFR 1910.219, mechanical power transmission apparatus](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.219)

### Pump checklist

- [Bell & Gossett (Xylem), *Series e-1510 Instruction Manual*](https://amp.xylem.com/m/62cd62faf4a06207/original/Series-e-1510-IOM-EN-P2001406-Rev-8.pdf)
- [US Department of Energy, Federal Energy Management Program, *O&M Best Practices: A Guide to Achieving Operational Efficiency*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [US Occupational Safety and Health Administration, 29 CFR 1910.147, lockout/tagout](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147)
- [US Occupational Safety and Health Administration, 29 CFR 1910.219, mechanical power transmission apparatus](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.219)

### Roof inspection checklist

- [NRCA, M. S. Graham, "Tech Today," *Professional Roofing*](https://www.professionalroofing.net/articles/article/2061)
- [Virginia Department of General Services, DGS-30-348, *Semi-Annual Roof Inspection Maintenance Checklist*](https://dgs.virginia.gov/globalassets/business-units/bcom/documents/forms/dgs-30-348_07-04_roof_checklist.pdf)
- [Government of the Northwest Territories, Public Works and Services, *Roof Inspection Checklist*, MMS-427](https://www.inf.gov.nt.ca/sites/inf/files/roof_inspection_checklist.pdf)
- [US Occupational Safety and Health Administration, 29 CFR 1910.28, fall protection](https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.28)

### Work order form

- [APPA: Abstract: Work Management, BOK Part 2](https://www.appa.org/abstract-work-management)
- [HUD: Handbook 7450.5G, Chapter 5, Indicator #4 Work Orders](https://www.hud.gov/sites/documents/74605gc5guid.pdf)
- [US Department of Energy FEMP and PNNL: O&M Best Practices Guide](https://www.energy.gov/sites/prod/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)

### Workplace safety inspection checklist

- [OSHA and NIOSH: Small Business Safety and Health Handbook](https://www.osha.gov/sites/default/files/publications/small-business.pdf)

### MTBF calculator

NIST and SEMATECH, *e-Handbook of Statistical Methods*, section 8.4.5.1: MTBF is total operating time divided by the total number of failures. U.S. Army, TM 5-698-1, glossary: MTBF is the exposure time divided by the number of failures in that period. U.S. Department of Defense, MIL-HDBK-338B: MTBF is a basic measure of reliability for repairable items.

### MTTR calculator

IEC 60050-192, International Electrotechnical Vocabulary, Part 192: Dependability, on Electropedia. Entry 192-07-23 defines mean time to restoration as the expectation of the time to restoration, and deprecates "mean time to repair". Entry 192-07-06 defines time to restoration from the instant of failure, or from its detection when that instant is unknown. Entries 192-07-19 and 192-07-21 define repair time and mean repair time, which exclude technical, administrative and logistic delays.

### CMMS ROI calculator

NIST Handbook 135, *Life Cycle Costing Manual for the Federal Energy Management Program*, section 6.4: simple payback is the time for cumulative savings, net of costs, to recover the initial investment. It is undiscounted, and NIST calls it a screening measure. U.S. Department of Energy, Federal Energy Management Program, *Operations & Maintenance Best Practices Guide*, chapter 4: the cost and benefit lines. NIST, *The Costs and Benefits of Advanced Maintenance in Manufacturing* (NIST AMS 100-18): downtime includes the capital and labor cost of a stop, and the revenue lost to it. Plant Services, David Berger, P.Eng., "How to prepare a cost justification document using your CMMS": inventory is worth the cash freed times the interest rate, and staff time is cash only when headcount changes.

### Maintenance Maturity Model: Self-Assessment

- Accendo Reliability, James Kovacevic: [*Understanding the SMRP Body of Knowledge*](https://accendoreliability.com/understanding-smrp-body-knowledge/)
- Alaska Department of Education and Early Development: [*Preventive Maintenance and Facility Management Compliance Test*, 4 AAC 31.013](https://education.alaska.gov/facilities/docs/PM_Self-Test_2021.pdf)
- Global Forum on Maintenance and Asset Management: [*The Asset Management Landscape*, second edition](https://gfmam.org/sites/default/files/2019-05/GFMAMLandscape_SecondEdition_English.pdf)
- Ruben Oost, University of Twente: [*Development and Evaluation of a Maintenance Maturity Matrix for Small and Medium Enterprises*](https://essay.utwente.nl/fileshare/file/99961/Oost_MA_ET.pdf), MSc thesis
- University of Alberta, Asset Management & Operations: [*Building Maintenance Service Level*](https://www.ualberta.ca/en/campus-operations-services/media-library/ualberta/vice-president-facilities-and-operations/buildings/building-maintenance-service-levels.pdf), which sets out the five maintenance levels of the Association of Physical Plant Administrators
- U.S. Department of Energy, Federal Energy Management Program, with Pacific Northwest National Laboratory: [*Operations & Maintenance Best Practices Guide, Release 3.0*](https://www.energy.gov/sites/default/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)

### Guides

- [US federal guidance (FEMP)](https://www.energy.gov/sites/prod/files/2020/04/f74/omguide_complete_w-eo-disclaimer.pdf)
- [NASA's reliability-centered maintenance guide](https://www.nasa.gov/wp-content/uploads/2023/06/nasa-rcmguide.pdf)
- [SMRP 2018 metrics workshop deck](https://pemac.org/sites/default/files/2018_SMRP_BPMW_Full_Day.pdf)
- [NIST e-Handbook of Statistical Methods](https://itl.nist.gov/div898/handbook/apr/section4/apr451.htm)